INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

1. What is a refurbished product?

Refurbished products are items that have been returned to the manufacturer or seller for various reasons, such as minor defects, customer returns, or overstock. They are then repaired, tested, and restored to a like-new condition.

2. Are refurbished products reliable?

Yes, refurbished products from Afri Techno undergo rigorous testing and inspection processes to ensure they meet high-quality standards. They come with warranties to provide peace of mind to customers.

3. What warranty do you offer on refurbished products?

We offer a standard 6-month warranty on all certified refurbished products. Customers also have the option to purchase an additional 12-month warranty within 30 days of purchase for an extra charge.

4. Can I return a refurbished product if I'm not satisfied?

Yes, we have a return policy in place for incorrectly dispatched items, missing accessories, products damaged on delivery, and defective products. Please refer to our Returns Policy for detailed instructions on how to initiate a return.

5. Do you offer technical support for refurbished products?

Yes, we provide technical support for all our refurbished products. Our team is available to assist you with any issues or questions you may have regarding the products you purchase from us.

6. Do refurbished products come with original accessories?

Yes, refurbished products typically come with original or compatible accessories, such as

7. Are refurbished products environmentally friendly?

Yes, purchasing refurbished products helps reduce electronic waste by giving items a second life instead of disposing of them. It promotes sustainability by extending the lifespan of electronics and reducing the need for new manufacturing.

8. Can I customize my refurbished desktop or laptop?

Yes, depending on availability, you may have the option to customize certain refurbished desktops or laptops with additional RAM, storage, or other components. Please contact us for more information on customization options.

9. Do you offer installation services for CCTV systems?

No, we currently do not provide installation services for CCTV systems. However, we offer a comprehensive range of CCTV products, including cameras, recorders, and accessories, to meet your surveillance needs. Our team can assist you in selecting the right components for your CCTV setup. For installation, we recommend consulting with a professional installer or technician in your area.

10. Do you offer POS (Point of Sale) systems?

Yes, we offer POS systems for businesses looking to streamline their sales and payment processes. Our POS systems are reliable, efficient, and come with technical support to ensure smooth operation. Please contact us for more information on POS solutions.

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